Introduction
Your privacy matters to Crown Nectar. This policy explains what we collect, why we collect it, and how we keep it safe. When you use our site or buy from us, you agree to the terms below.

Information we collect
We collect only what we need to serve you:

• Contact details: name, phone, email, delivery address.

• Order details: products, quantities, payment confirmation.

• Payment info: payment confirmations (we do not store card or M-PESA PINs).

• Optional data: reviews, photos you send, survey answers.

• Usage data: pages you visit and how you use the site (cookies).

How we use your data
We use your data to:

• Process and deliver your orders.

• Send order updates, receipts, and customer service replies.

• Improve our products and website.

• Send marketing and offers only if you opt in.

• Run analytics to make the site faster and easier to use.

Cookies and similar tools
We use cookies to remember your cart and preferences and to improve the site. You can disable cookies in your browser, but parts of the site may stop working.

Sharing with third parties
We share necessary data with trusted partners:

• Delivery partners to fulfil orders.

• Payment processors to confirm payments.

• Analytics providers for site improvement.
  We do not sell your personal data to third parties.

How we protect your data
We use encryption, secure servers and trusted payment providers. We limit access to staff who need your data to serve you. We maintain reasonable safeguards to protect information from loss, theft, or misuse.

Data retention
We keep order and contact records for as long as needed to meet legal, tax, and customer service needs. If you want your data deleted sooner, contact us. We will respond within a reasonable time.

Children
Our products are not for infants. We do not knowingly collect information from children under 13. If you believe we have such information, contact us and we will remove it.

Your rights
You may request to:

• Access the personal data we hold about you.

• Correct or update your details.

• Delete your data (subject to legal or tax requirements).
  Contact hello@woocommerce-1565731-6088994.cloudwaysapps.com for these requests.

Changes to this policy
We may update this policy to reflect changes in the law or our practice. We will post updates on this page.

Contact
hello@woocommerce-1565731-6088994.cloudwaysapps.com | +254 702 506 848